What should I do if I see unauthorized activity on my account?

Report it immediately via live chat (08:00–23:00 Jakarta time) or email support@petarungslot.xyz. Include the transaction ID and time. We investigate within 48 hours and flag your account if fraud is suspected pending your response.

Reference

Legal terms that protect your account

We've built our legal framework around your account security and payment clarity.

Data protection standardsAccount security practicesWithdrawal verification process

Explore the Lobby Read FAQ

How we handle your account and payments

petarung slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with petarung slot exists within a regulatory framework where local law permits. We collect account details, email, phone number and payment information solely to verify your identity, process deposits and withdrawals, and prevent fraud. Deposits via DANA, OVO, GoPay and QRIS are encrypted during

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transmission and stored securely. Withdrawals require verification of your account holder name and payment method before funds clear — this typically takes 1–3 business hours. We retain your account data as long as your account is active, plus 12 months after closure for regulatory compliance. Your
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data is never sold to third parties. Access or use of our platform depends on local law in your region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

How to reach our legal and support team

We staff our support channels during extended hours so you can reach us about account access, data requests, or legal concerns. Every message is logged and responded to in the order received.

Live chat Available 08:00–23:00 Jakarta time, seven days a week. Start a session from your account dashboard under Support.

Email support Send account or data-handling questions to [email protected]. Expect a reply within 24 hours on business days.

Account settings Request a copy of your data, verify your identity, or update payment details in the Security section of your account menu.

HOW WE PROTECT YOU

Account security and data retention practices

We encrypt all account login sessions and payment details using industry-standard TLS 1.2 or higher. Your password is hashed and never stored in plain text.

Password security

Passwords are hashed using bcrypt. We never email or display your password. Reset requests must verify your registered email or phone number.

Data export requests

Open your Account menu, select Privacy, and click Export My Data. We send a complete file to your email within 7 calendar days.

Session timeout

Inactive sessions expire after 30 minutes on mobile or 60 minutes on desktop. Log in again to continue playing or access your wallet.

Withdrawal verification

Before funds clear, we confirm your identity and payment method match your account records. This takes 1–3 business hours typically.

Fraud monitoring

We flag unusual deposit patterns or withdrawal requests and contact you to confirm via email. Respond within 4 hours to prevent account holds.

Third-party access

Your account data is never shared with game studios, payment processors, or third parties without your explicit written consent.

Legal questions about your account and data

We retain your account data for 12 months after closure to comply with local law and prevent fraud. After 12 months, we delete personal details like phone and email. Account activity and transaction history may be kept longer if required by local regulation. You can request a data export before closure.

Go to your Account menu, select Privacy, and click Export My Data. We compile your profile, login history, deposits, withdrawals and all associated records into a file sent to your registered email within 7 days at no charge.

Yes. We store your payment method name, last four digits, and account holder name for future deposits and withdrawal verification. Full payment credentials are encrypted and never displayed in plain text. You can update or remove saved methods in your Wallet settings.

Report it immediately via live chat (08:00–23:00 Jakarta time) or email [email protected]. Include the transaction ID and time. We investigate within 48 hours and flag your account if fraud is suspected pending your response.

Typically 1–3 business hours. We confirm your name matches your payment method, check for unusual patterns, and send a confirmation code to your email. Once verified, funds are processed to DANA, OVO, GoPay or QRIS the same day.

Yes. Go to Account Settings, select Profile, and update your email or phone. We'll send a verification code to your current registered contact. Confirm the code to activate the change immediately for security and account recovery purposes.

We never grant third-party access to your account data, payment methods, or lobby history without your written consent. Game studios and payment processors receive only anonymized transaction metadata required to deliver services, never personal details.

Legal terms that protect your account

How to reach our legal and support team

Account security and data retention practices

Password security

Data export requests

Session timeout

Withdrawal verification

Fraud monitoring

Third-party access

Legal questions about your account and data

01 What happens to my data if I close my account?

02 How do I request a copy of my personal data?

03 Is my DANA, OVO, GoPay or QRIS payment information stored?

04 What should I do if I see unauthorized activity on my account?

05 How long does a withdrawal verification process take?

06 Can I change my registered email or phone number?

07 What is your policy on third-party access to my account?

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